Criminal record checks
All caregivers complete criminal record checks including vulnerable sector screening before their first placement with any client.
Ontario-Wide Home Care
Built because Ontario families needed a home care agency that actually does what it says
Aviora was founded on a straightforward premise: families navigating home care shouldn't have to fight for consistency, chase down updates, or discover that their rural community wasn't actually covered. We built a model that prioritizes what matters - the same caregiver, clear communication, and scheduling that holds.
Serving families across Ontario, including people searching for home care near them in both urban and rural communities.
Most families contact us after another agency failed to show up. We exist to make sure that doesn't happen again.
Our story
Why Aviora exists
The families we spoke with before building Aviora weren't angry about prices or package tiers. They were angry about broken promises. A caregiver who showed up once and was never scheduled again. A coordinator who stopped responding after week two. An agency that said yes, we serve your area, and then quietly couldn't staff it.
We built Aviora to solve exactly those problems. Not with technology gimmicks or a bigger roster, but with a fundamentally different operating model: assign one caregiver to each client and protect that relationship. Plan rural logistics honestly and in advance. Keep families updated without them having to ask. Walk families through the care plan before anyone signs anything.
That's the whole philosophy. We're not the largest home care agency in Ontario. We're aiming to be the most dependable one.
How we're different
We run things differently. Here's what that looks like in practice.
The founder is involved in coordination. This isn't a call centre operation. When you work with Aviora, the people making decisions about your care plan are people who care about getting it right - not just filling a shift.
We vet our caregivers properly. Not every candidate who applies becomes an Aviora caregiver. We screen carefully, because sending the wrong person into someone's home isn't something we're willing to do.
We respond fast. Same-day response is standard for us, not a premium add-on. Families dealing with a care situation don't have time to wait 3 business days for a callback.
We actually serve rural Ontario. A lot of agencies list rural communities on their website but can't staff them. We plan for travel windows and caregiver continuity from day one, so families outside the city aren't treated as an afterthought.
Our care team
Every caregiver is screened, verified, and matched
Every Personal Support Worker placed by Aviora Healthcare is thoroughly vetted before their first visit - and matched to your family's specific needs, not just dispatched based on availability.
Reference verification
We verify references and work history for every candidate. Not every applicant becomes an Aviora caregiver - we screen carefully because getting it wrong isn't an option.
Credential confirmation
PSW staff hold certificates from Ontario college-recognized PSW programs. Credentials are confirmed before placement, not assumed.
Client-matched assignment
Our coordinators review each client's care plan, diagnosis, and preferences before assigning a caregiver - not just the next available person on the roster.
Standards & compliance
How we operate
Aviora Healthcare operates as a registered home care provider in the Province of Ontario, compliant with applicable standards under Ontario's home and community care guidelines.
- ✓ PSW staff trained through Ontario college-recognized PSW programs
- ✓ Vulnerable sector screening completed before first placement
- ✓ Care plans confirmed with client and family before care begins
- ✓ Operations compliant with Ontario home and community care standards
Our approach
Personalized from the first call
Home care is not one-size-fits-all. A senior recovering from hip replacement has different needs than someone living with dementia, and a family seeking overnight respite has different goals than one planning a hospital discharge.
That's why every client relationship at Aviora begins with a thorough in-home or phone care assessment - not a generic intake form. We identify the medical and daily living needs, but also the individual's routines, preferences, and what matters most to them and their family.
Families always know who is coming to the home, when, and what they'll be doing - and our coordinators are available to adjust schedules and respond to concerns promptly.
Values
What we hold ourselves to, every day
Consistency
Familiar caregivers assigned to specific clients - not dispatched randomly from a pool. Routines and preferences documented and honoured.
Dignity
Support that protects independence, privacy, and choice. Care delivered the way someone would want it in their own home - not in an institutional way.
Communication
Same-day updates after visits. Proactive notice before anything changes. Families should never have to chase us for information.
Reliability
Schedules that hold. Rural logistics planned honestly. If something genuinely can't work, we say so in the consultation - not after you've started.
Rural Ontario coverage
Rural Ontario coverage that's real - not a checkbox
Most home care agencies list rural regions in their service area. Many can't actually staff them. We've talked to too many families who were told they were covered and then spent weeks waiting for a caregiver that never came.
Aviora's rural coverage is built into the scheduling model from day one. We account for travel time, route planning, and caregiver continuity when we assess rural cases. If a community is outside what we can reliably serve, we'll tell you during the consultation - not after you've signed.
We serve communities across Northern, Eastern, and Southwestern Ontario, including areas outside Sudbury, Kingston, London, and beyond.
Ontario services
Home care services available across Ontario
Aviora Healthcare provides structured in-home support across Ontario, including personal support, dementia care, respite care, hospital-to-home support, companionship, and hospice and palliative support.
Families choose Aviora because care can start within 24-48 hours, no referral is required, and the same caregiver relationship is protected wherever possible.
Need home care in the next 24-48 hours?
No sales pitch. No pressure. Just a straightforward conversation about your situation and whether we're the right fit.
No referral required • Starts in 24-48 hours • Same caregiver every visit