Legal
We collect only what we need, we protect what you share, and we never sell your information. Here's exactly how that works.
Effective date: June 19, 2026
This policy applies to anyone who interacts with Aviora Healthcare - through our website, consultation requests, service delivery, employment applications, or direct communication. It explains what information we collect, why we collect it, and how we protect it.
We collect personal information only when you provide it voluntarily, and only for clearly defined purposes.
Where applicable, health-related information is handled in accordance with PHIPA (Ontario).
For individuals joining our care team, we may collect and process results of criminal record checks, vulnerable sector screenings, and professional credential verifications. This information is collected with your consent and used solely to determine suitability for care roles. It is held in strict confidence and is not shared beyond what is necessary for that purpose.
Where you access our caregiver or family portals, we collect account credentials, login activity, and operational data (such as schedule confirmations and visit records) necessary to deliver and coordinate care.
We do not sell, rent, or trade personal information to any third party. We do not use personal information for any purpose beyond what is described in this policy without first obtaining your consent or as otherwise permitted by law.
By sharing personal information with Aviora Healthcare, you consent to its collection, use, and disclosure for the purposes described in this policy. You may withdraw consent at any time, subject to legal, operational, or contractual requirements. To withdraw consent, contact our Privacy Officer.
We share personal information only when necessary and only to the extent reasonably required:
We use administrative, technical, and physical controls to reduce privacy risks, including:
No system is completely risk-free, but we maintain safeguards proportionate to the sensitivity of the information we hold.
Our website may collect limited technical data such as IP address, browser type, device information, and pages visited. This data is used to support site performance, security, and usability improvements. You can manage or disable cookies through your browser settings at any time.
We use Google reCAPTCHA Enterprise on our contact, consultation, and career application forms. reCAPTCHA collects hardware and software information (including device and application data) and sends it to Google to determine whether form submissions are from humans. This processing is subject to Google's Privacy Policy and Terms of Service. By submitting a form on this site, you acknowledge this use.
We also use Google Analytics (via Google Tag Manager) to understand aggregate site usage. Analytics data is not linked to identifiable individuals. You may opt out via your browser's cookie controls or the Google Analytics Opt-out Browser Add-on.
We keep personal information only as long as needed for service delivery, legal obligations, dispute resolution, and operational records. When information is no longer required, it is securely deleted or destroyed.
Our website may link to third-party sites for convenience. Aviora Healthcare is not responsible for the privacy practices of external websites. We recommend reviewing their policies directly before sharing personal information.
Our services are not directed to individuals under 18 without parent or guardian involvement. We do not knowingly collect personal information from minors without appropriate consent.
This policy may be updated to reflect changes in law, operations, or services. When changes are made, the revised policy will appear on this page with an updated effective date. Continued use of our services following an update constitutes acceptance of the revised policy.
We use trusted third-party providers to support operations. These providers process personal information on our behalf under contractual confidentiality and security obligations. Current providers include:
Where information is processed or stored outside Canada, it may be subject to the laws of the jurisdiction in which it is held, including laws that permit government access to personal information. We take steps to ensure providers maintain appropriate security standards.
If we become aware of a privacy incident - such as theft, loss, or unauthorized access to personal information - we take prompt steps to address it:
You may request access to your personal information held by Aviora Healthcare, and ask us to correct inaccuracies. For requests involving personal health information where PHIPA applies, requests may need to be submitted in writing and timelines may apply.
To submit a request, contact our Privacy Officer using the details below. We may need to verify your identity before responding.
If you have a concern about how we've handled your personal information, please contact our Privacy Officer first so we can investigate and respond promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the applicable regulator:
Where Aviora Healthcare provides or coordinates care services, we may function as a health information custodian under the Personal Health Information Protection Act, 2004 (PHIPA, Ontario) with respect to personal health information we collect, use, or disclose in the course of care delivery.
Personal health information includes details about your physical or mental health, the health services you receive, family health history, and related identifying information. We collect such information only with your knowledge and consent (express or implied), except where law permits or requires otherwise for example, in situations involving serious risk to health or safety.
Under PHIPA, you have specific rights regarding your personal health information, including the right to access your records and request corrections. To exercise these rights or ask questions, contact our Privacy Officer in writing.
Canada's Anti-Spam Legislation (CASL) applies to commercial electronic messages we send such as service updates, newsletters, or promotional information. Where required, we will obtain your express consent before sending such messages and will always include a clear, easy way to unsubscribe.
Transactional or relationship messages such as appointment confirmations, care coordination updates, and responses to your direct inquiries are not marketing communications and may be sent without separate consent as they relate to your ongoing service relationship with us.
To withdraw consent for marketing communications at any time, use the unsubscribe link in any message or contact us at info@aviorahealthcare.ca.
You have the right to:
To exercise any of these rights, contact our Privacy Officer using the details below.
Aviora Healthcare
Email: info@aviorahealthcare.ca
Phone: +1 (437) 446-7752
Hours: Mon-Sun, 8 a.m.-8 p.m.
Jurisdiction: Ontario, Canada
